Refund policy

We want you to love your mad bxnny order.

If something isn't quite right, please contact us and we'll do our best to help.

Returns

You may request a return within 14 days of receiving your order.

Returned items must be:

• unworn
• unused
• unwashed
• in their original condition
• returned with original packaging and tags where applicable

For hygiene reasons, socks cannot be returned once opened, worn, or tried on, unless the item is faulty.

Non-Returnable Items

We may not accept returns for:

• worn or washed items
• items with removed tags
• opened or worn socks
• items damaged after delivery
• gift cards
• final sale items where legally permitted

Faulty or Incorrect Items

If you receive an incorrect, damaged, or faulty item, contact us as soon as possible with your order number and photographs.

If the item is confirmed to be faulty or incorrect, we will arrange an appropriate replacement, store credit, or refund.

Change of Mind

Unless required otherwise by applicable consumer law, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping costs are generally non-refundable.

Refunds

Once your return has been received and approved, your refund will be processed to your original payment method.

Banks and payment providers may require additional time before the refund appears in your account.

Exchanges

If you need another size or product, please contact us.

Exchanges are subject to stock availability.

Contact

To request a return, contact:

Email: support@madbxnny.com

Please include your:

• name
• order number
• reason for return